Frequently Asked Questions

Choosing the right size depends on your ceiling height and available floor space. Here's a quick guide:

• For standard UK homes (8ft/2.4m ceilings): Choose a 6-7ft tree, leaving at least 6 inches (15cm) for a tree topper
• For higher ceilings (9-10ft): An 8ft tree works beautifully
• For compact spaces or flats: 4-5ft trees are perfect
• For grand rooms: 9-12ft statement trees create a wow factor

Don't forget to consider the width! Measure your floor space and leave at least 30cm clearance on all sides for decorating and walking around the tree.

Browse our full size range →

This is one of the most important factors when choosing a realistic tree!

PVC (Polyvinyl Chloride) Trees:

• Made from thin, flexible plastic strips
• More traditional, classic Christmas tree look
• More affordable option
• Lightweight and easy to shape

PE (Polyethylene) Trees:

• Moulded from real tree branches for lifelike appearance
• Three-dimensional needles that look and feel real
• Premium pricing but exceptional realism
• Thicker, more substantial branches

Mixed PE/PVC Trees (Most Popular!): These combine PE tips on the outer branches for realism with PVC inner branches for fullness and value. This gives you the best of both worlds!

Shop our realistic PE trees →

This depends entirely on your space and decorating style:

Slim/Pencil Trees: Perfect for corners, narrow hallways, or small flats. They're typically 60-90cm wide at the base. Great if you have limited floor space or want multiple trees throughout your home.

Full/Traditional Trees: These range from 120-180cm wide at the base and create that classic, luxurious Christmas look. They're ideal for open-plan living rooms and can hold more decorations.

Pro tip: If you're placing your tree in a corner, you can get away with a fuller tree than if it needs to be freestanding in the middle of a room!

Browse slim trees →

Both have their advantages! Here's an honest comparison:

Artificial Trees Win For:

• No needle mess or daily watering
• Allergy-friendly (perfect for pine allergies)
• Reusable for 10-15+ years with proper care
• Pre-lit options save hours of setup time
• Cost-effective over multiple years
• Consistent shape and fullness every year

Real Trees Win For:

• Authentic pine scent
• Biodegradable and recyclable
• Traditional experience

Environmental Note: According to the Carbon Trust, an artificial tree needs to be used for 7-10 years to have a lower carbon footprint than buying a real tree annually. Our quality trees easily last 10-15 years, making them a genuinely sustainable choice!

Flocked trees are artificial trees coated with a white, powdery material that mimics fresh snow, creating a gorgeous winter wonderland effect.

Pros of Flocked Trees:

• Stunning, elegant appearance
• Popular trend for 2025
• Hides any imperfections in branches
• Creates a magical, snowy ambiance

Things to Consider:

• Some light shedding of flocking is normal
• Requires gentle handling to preserve the snow effect
• Not suitable if you prefer to change your tree style annually

Our flocking is non-toxic and completely safe for homes with children and pets!

See our snowy collection →

Both options have their devotees! Here's how to decide:

Choose Pre-Lit If You:

• Want to save 2-3 hours of decorating time
• Dislike untangling light strings
• Want perfectly even light distribution
• Prefer modern LED efficiency

Choose Unlit If You:

• Already own lights you love
• Like to change light colours yearly
• Prefer complete control over light placement
• Want a slightly lower price point

Our pre-lit trees feature replaceable bulbs and come with spare bulbs and fuses, so you're covered if anything stops working!

Browse pre-lit options →

Yes! We offer FREE standard delivery on all orders across mainland UK.

Our delivery typically takes 3-5 working days. During peak season (November-December), please allow an extra 1-2 days.

We deliver to England, Scotland, Wales, and Northern Ireland. For Scottish Highlands and offshore islands, please contact us for delivery times.

Honestly? Right now!

September-October: Best selection and availability of popular sizes. Some early bird discounts may apply.

November: Still excellent stock levels, but popular sizes in our realistic range start selling out. Black Friday deals available!

Early December: Limited sizes remaining. You'll still find great trees, but your first choice might be sold out.

Late December: Very limited stock, though occasionally we have post-Christmas sales for next year.

Pro tip: Buying your tree early means one less thing to worry about during the busy December rush!

We want you to absolutely love your tree! Here's our hassle-free returns policy:

• 30-day return window from delivery
• Tree must be unused and in original packaging
• Free returns collection can be arranged
• Full refund once we receive the tree

Changed your mind about the size? Contact us within 7 days and we can arrange an exchange for a different size (subject to availability).

If your tree arrives damaged, please contact us immediately with photos and we'll arrange a replacement straight away.

Absolutely! All our artificial Christmas trees come with a comprehensive guarantee:

• 10-year foliage guarantee against manufacturing defects
• 3-year lighting guarantee on pre-lit trees
• Replacement parts available throughout your tree's lifetime

This guarantee covers manufacturing defects but doesn't include damage from improper storage, handling, or misuse. Keep your proof of purchase safe!

Assembly time depends on your tree type and size:

• Hinged trees (most popular): 15-30 minutes. Branches simply drop down!
• Hook-in branch trees: 30-60 minutes for first-time assembly
• Pop-up trees: Under 5 minutes (literally pops open!)

The "fluffing" process (shaping branches to look full and natural) adds another 20-45 minutes depending on tree size.

Top tip: Put on your favourite Christmas music and involve the family - it becomes a fun tradition rather than a chore!

The secret is in the "fluffing"! Here's how the pros do it:

1. Separate each branch: Gently pull branches away from the centre pole
2. Fan out the tips: Spread smaller branch tips in different directions
3. Work from bottom to top: Start at the base and work your way up
4. Vary the angles: Don't make branches too uniform - nature isn't perfect!
5. Fill in gaps: Bend branches to cover any spaces where you can see through the tree

Spend at least 20 minutes on this step. The extra time makes a huge difference in how realistic your tree looks!

If you have a mixed PE/PVC tree, focus extra attention on the outer PE branches as these are the most visible.

No tools required! All our trees are designed for tool-free assembly.

Everything you need comes in the box:

• Tree sections
• Sturdy metal stand
• Assembly instructions
• For pre-lit trees: spare bulbs and fuses

All you need is a pair of hands (or two pairs - it's easier with a helper!) and a bit of patience for the fluffing process.

Our standard artificial Christmas trees are designed for indoor use only.

Here's why:

• UV rays can fade the colour and damage materials
• Rain and moisture can cause mould and deterioration
• Wind can damage branches and electrical components
• Pre-lit trees pose electrical safety risks when wet

If you want an outdoor Christmas tree, we have a specific weatherproof outdoor collection designed to withstand UK weather conditions.

Safety first! Keep your artificial tree at least 3 feet (90cm) away from any heat source, including:

• Fireplaces (even when not in use)
• Radiators
• Electric heaters
• Wood burners

While our trees are flame-retardant treated to UK safety standards, heat can still:

• Warp or melt branches
• Fade colours
• Create a fire risk if temperatures get too high

If your tree is pre-lit, also ensure lights are away from curtains, papers, and other flammable materials.

Regular cleaning keeps your tree looking fresh for years! Here's the best approach:

Before Each Season:

• Use a soft cloth or feather duster to remove surface dust
• For stubborn dust, use a hairdryer on cool setting
• Wipe down branches with a slightly damp cloth if needed

Deep Cleaning (every 2-3 years):

• Take tree outside on a dry day
• Use a leaf blower or vacuum with upholstery brush (on low power)
• Spot clean any marks with mild soap and water solution
• Allow to dry completely before bringing back inside

Pre-lit trees: Be extra gentle around light connections. Never submerge electrical components in water!

With proper care, our quality artificial trees last 10-15 years or more!

The key factors affecting lifespan:

• Quality of materials: Our mixed PE/PVC trees last longer than pure PVC
• Storage conditions: Proper storage extends life significantly (see our storage section below)
• Handling: Gentle assembly and disassembly prevents branch damage
• Cleaning: Regular cleaning prevents deterioration

We've had customers tell us their trees are still going strong after 20 years! At that rate, the cost per year works out to just a few pounds.

Yes! Our trees are manufactured to UK safety standards and are non-toxic.

However, do take sensible precautions:

For pets: Some cats love climbing trees! Consider a shorter tree or secure it to the wall. Keep ornaments out of reach.

For young children: Avoid sharp-tipped ornaments on lower branches. Ensure the tree stand is stable and can't tip.

For pre-lit trees: Keep electrical cords tidy and out of reach. Consider a timer so lights aren't on when you're out.

The flocking on our snowy trees is also non-toxic and pet-safe, though you should still prevent pets from eating it!

For standard trees: Artificial trees shouldn't shed needles significantly. If you're seeing this, it's usually from:

• Rough handling during assembly
• Poor quality manufacturing (not our trees!)
• Age and wear after many years

For flocked trees: Some light flocking shedding is completely normal, especially:

• When first removed from packaging
• During initial setup and fluffing
• If the tree is bumped or handled roughly

Give flocked trees a good shake outdoors when first unboxing to remove loose flocking. After that, shedding should be minimal.

If you're experiencing excessive shedding, please contact us - it may be covered under warranty.

Proper storage is the secret to a tree that lasts for decades!

Step-by-Step Storage Guide:

1. Clean first: Remove all dust before packing away
2. Let it dry: Ensure tree is completely dry to prevent mould
3. Disassemble carefully: Remove sections from top to bottom
4. Fold branches inward: Gently fold branches toward the centre pole
5. Use proper storage: Invest in a quality storage bag (see below)
6. Label sections: If your tree has coloured or numbered sections, keep them organised

Best Storage Locations:

• ✅ Loft/attic (as long as it's not extremely hot)
• ✅ Spare room cupboard
• ✅ Under-bed storage (for smaller trees)
• ✅ Garage (if dry and protected from pests)
• ❌ Damp cellar or basement
• ❌ Next to heating pipes
• ❌ Anywhere exposed to moisture

Shop storage solutions →

While the original box works for the first year, we strongly recommend investing in a proper storage bag. Here's why:

Original Cardboard Box:

• ❌ Deteriorates over time, especially in damp conditions
• ❌ Difficult to fit tree back in once it's been fluffed
• ❌ Can tear, leaving your tree unprotected
• ❌ Not pest-proof

Quality Storage Bag:

• ✅ Durable material lasts for years
• ✅ Water-resistant protection
• ✅ Reinforced handles make carrying easier
• ✅ More space means less branch damage
• ✅ Keeps out dust, pests, and moisture
• ✅ Many have wheels for easy movement

Pro tip: Measure your tree before buying a bag. The bag should be at least 15cm longer than your tree height to accommodate the stand and allow for easy packing.

Yes, but with some important conditions:

Garage Storage - Good if:

• ✅ Garage is dry and well-ventilated
• ✅ Tree is in a sealed storage bag
• ✅ Bag is elevated off the floor (use shelving)
• ✅ No signs of mice or other pests

Shed Storage - Be Careful:

• ⚠️ Sheds can get very hot in summer, potentially warping branches
• ⚠️ More prone to damp and pests
• ⚠️ If you must use a shed, wrap the storage bag in plastic sheeting

Never Store:

• ❌ Directly on a damp floor
• ❌ Near chemicals or paint
• ❌ In direct sunlight
• ❌ In an area accessible to rodents

Great question! Pre-lit trees need special care:

DON'T try to remove the lights - they're permanently attached and removing them can damage both lights and branches.

DO follow these steps:

1. Unplug the tree and let any residual heat dissipate
2. Fold branches carefully without pulling on light connections
3. Keep tree sections organised - most have colour-coded plugs
4. Store spare bulbs and fuses in a labelled bag attached to the tree
5. Don't stack heavy items on top of the storage bag

The lights are designed to be stored with the tree, so there's no need to separate them!

Absolutely! All our artificial Christmas trees meet UK fire safety regulations and are flame-retardant treated.

This means:

• ✅ Materials resist ignition
• ✅ If exposed to flame, they melt rather than burn rapidly
• ✅ Comply with British Safety Standards
• ✅ Safer than real trees, which can become dry fire hazards

Important: "Flame-retardant" doesn't mean "fireproof". Always follow basic fire safety:

• Keep tree 90cm+ from heat sources
• Turn off lights when leaving home or going to bed
• Check lights regularly for damage
• Never use candles on artificial trees

Tip count refers to the number of individual branch endings on your tree. It's one of the key indicators of quality and fullness!

As a general guide for 6-7ft trees:

• 500-800 tips: Budget range, sparser look
• 800-1200 tips: Good quality, decent fullness
• 1200-1800 tips: Premium quality, very full
• 1800+ tips: Luxury range, exceptionally full

However, tip count isn't everything! A tree with PE needles might have a lower tip count but still look incredibly realistic because each tip is larger and more lifelike.

What matters most: The combination of tip count, material quality (PE vs PVC), and branch structure.

This affects how easy your tree is to set up:

Hinged Branches (Most Popular):

• Branches are permanently attached with hinges
• Simply drop branches down and fluff
• Setup in 15-30 minutes
• Can't remove individual branches
• Faster year-after-year setup

Hook-In Branches (Traditional):

• Each branch slots into the centre pole
• More time-consuming setup (30-60 minutes)
• Allows customisation of branch placement
• Can replace individual branches if damaged
• Generally more affordable

We recommend hinged for most customers - the time saving is worth it!

This depends on your tree's quality and construction, but here are safe guidelines:

For a 6-7ft tree with good branch structure:

• Total decoration weight: 5-7kg is safe
• Per branch: No more than 200-300g on outer branches
• Heavy ornaments: Place closer to the trunk on stronger branches

Signs you're overloading your tree:

• Branches drooping significantly
• Tree leaning to one side
• Gaps appearing where branches pull away from the pole

Top tips for decorating:

• Distribute weight evenly around the tree
• Use shatterproof baubles on outer branches
• Save heavier decorations for inner, stronger branches
• Don't overload the top section

Don't panic! This is usually an easy fix. Here's what to do:

Step 1: Check the Basics

• Is the tree properly plugged in?
• Check the main fuse in the plug
• Try a different socket

Step 2: Find the Problem Bulb

• Most trees have string lights in sections
• If one section is out, one bulb is likely faulty
• Work through the unlit section, checking each bulb is seated properly
• Look for broken or blackened bulbs

Step 3: Replace the Bulb

• Use the spare bulbs that came with your tree
• Bulbs simply pull out and push in
• Make sure replacement bulb matches the wattage

Lost your spare bulbs? Contact us with your tree model and we can send replacements. Keep your original packaging - it has the bulb specifications!

All our pre-lit trees come with replacement bulbs and fuses, plus detailed instructions for troubleshooting.

Most of our pre-lit trees feature energy-efficient LED lights, and here's why they're brilliant:

LED Advantages:

• Use up to 90% less electricity than traditional bulbs
• Last up to 25,000 hours (that's many, many Christmases!)
• Stay cool to touch - safer around children and decorations
• Won't fade your tree's colour over time
• Better for the environment
• Save money on electricity bills

Running costs comparison for a 6ft tree:

• LED lights: Approximately £2-3 for entire season
• Traditional bulbs: Approximately £15-20 for entire season

Each tree's product page specifies the light type, wattage, and number of bulbs.

Absolutely! Many people love adding extra lights for a more magical effect.

Here's how to do it safely:

• Don't overload electrical circuits - check your tree's wattage
• Use lights with the same colour temperature (warm white with warm white, etc.)
• LED lights are best as they don't add heat
• Weave additional lights throughout, not just on the surface
• Test lights before adding to the tree

How many lights should you add?

As a guide, aim for 100 lights per foot of tree. If your 6ft pre-lit tree has 400 lights, you could safely add another 200 for extra sparkle.

Shop compatible light strings →

We offer several light options to suit different styles:

Warm White: Most popular! Creates a cosy, traditional glow. Perfect for classic, elegant schemes.

Cool White: Bright, crisp light. Modern look, great with blue or silver decorations.

Multi-Colour: Traditional red, green, blue, and yellow. Nostalgic, fun vibe perfect for family homes.

Dual Colour: Some premium trees let you switch between warm white and multi-colour.

Each tree's product page clearly shows which light options are available. You can filter by light colour when browsing!

A leaning tree is usually a quick fix! Here's what to check:

1. Stand Issues (Most Common):

• Ensure the stand's screws are evenly tightened
• Check the floor is level
• Make sure the tree trunk is fully inserted into the stand
• If stand legs are bent, replace the stand

2. Uneven Branch Distribution:

• Heavy decorations on one side can cause leaning
• Redistribute ornaments more evenly
• Thin out one side if branches are too dense

3. Pole Connection Issues:

• Check all sections are firmly connected
• Twist sections slightly to ensure they're locked
• Look for bent connectors

Emergency fix: If you can't resolve it, discreetly attach the tree to the wall with clear fishing line secured to a command hook.

A sparse-looking tree usually just needs better fluffing! Here's how to fix it:

Fluffing Technique:

1. Work section by section from bottom to top
2. Pull each branch away from the centre
3. Separate and fan out all the smaller tips
4. Bend branches forward and backward, not just sideways
5. Fill gaps by adjusting nearby branches to cover them

Quick Fixes:

• Add garland or ribbon to disguise thin areas
• Place larger ornaments in sparse spots
• Position the tree in a corner (only three sides need to look full!)
• Add picks of artificial greenery or berries

For future years: When storing, don't compress branches too tightly as this can cause permanent flattening.

Drooping branches can have several causes:

If Your Tree is New:

• Some stiffness is normal - branches need "breaking in"
• Gently work branches up and down a few times
• They'll become more flexible and hold position better

If It's an Older Tree:

• Wire inside branches may have weakened
• Try gently bending branches beyond where you want them, then releasing
• This can help "retrain" the wire

Overloading:

• Too many heavy decorations cause drooping
• Remove some ornaments or redistribute weight
• Use lighter baubles on outer branches

If branches are severely damaged or broken, contact us about replacement branches under warranty.

A musty smell usually means moisture got into storage. Here's how to fix and prevent it:

Immediate Fix:

1. Take tree outside on a dry, sunny day
2. Fully assemble and let it air out for 4-6 hours
3. Wipe down branches with a solution of 1 part white vinegar to 3 parts water
4. Let dry completely in fresh air
5. For stubborn smells, sprinkle baking soda on branches, leave 2 hours, then vacuum off

Prevention for Next Year:

• Ensure tree is bone dry before storing
• Use a moisture-proof storage bag
• Add an opened box of baking soda or activated charcoal sachet to storage bag
• Store in a dry location with good air circulation
• Avoid damp garages, basements, or sheds

No worries! Most artificial trees follow a similar assembly process:

General Assembly Steps:

1. Assemble the stand and ensure legs are stable
2. Insert the bottom/largest tree section into stand
3. Tighten stand screws to secure
4. For hinged trees: Drop branches down and fluff
5. For hook-in trees: Insert branches from bottom row up
6. Add middle section(s), aligning any connectors
7. For pre-lit trees: Connect the plug between sections
8. Add top section
9. Fluff all branches, working bottom to top
10. Add your tree topper

If you need specific instructions for your model, please contact us with your tree name/model number and we'll email you a PDF copy!