Terms and Conditions

Your Personal Information

At ArtificialChristmasTreeSale.com, we take your privacy seriously. Any personal details you provide are kept safe and secure. We don’t share your details with any third parties, and we don’t store or share financial information. While we do our best to keep your details safe, we can’t be held responsible if a third party accesses your data without permission.

Using Our Website

By using ArtificialChristmasTreeSale.com, you agree to our terms and conditions. If you don’t accept these terms, you won’t be able to access or use our website. You must be over 18 and provide accurate information to make purchases. We only deliver to addresses in the UK, and a valid credit or debit card is required.

Product Images

Please note that product images on the site may not show the exact size of the items, but we do our best to be accurate. Sometimes, designs or specifications may change slightly, but we’ll offer a substitute of equal or better quality if needed. If you’re unhappy with any changes, you can return the item under our 14-day money-back guarantee.

Prices

Prices on the website include VAT. While we try to keep prices correct, if there’s a mistake, we’ll update the price and inform you before completing the order. Prices can change, but you’ll always see the correct total before checkout.

Order Process

After placing an order, you’ll get a confirmation email. If we can’t complete your order for any reason, we’ll let you know right away. You’ll have the option to cancel or change your order, and any payments will be adjusted or refunded.

Delivery

Please check your delivery when it arrives. If the packaging looks damaged, sign for it as “DAMAGED” and let us know within 48 hours. Delivery is to your door, and all goods must be signed for by an adult. If an item is out of stock, we’ll contact you to offer an alternative, a later delivery date, or the option to cancel.

Faulty Products & Missing Parts

If your product is faulty, please send us a picture and fill out our returns form. We’ll replace it or issue a refund. Missing parts must be reported within 14 days.

Cancelling Orders

You can cancel your order within 14 days of receiving your items, under the Distance Selling Regulations. If you cancel, you’ll get a full refund, but you’ll need to cover return postage unless the product is faulty. Custom-made items are excluded from this right.

Refunds & Returns

We aim to process refunds within 30 days, though it’s usually quicker. If your items are unwanted, you’ll need to cover the return costs. If they’re faulty, we’ll take care of the return costs for you.