Returns Policy

Terms & Conditions

If you place an order on a weekday before 11 pm GMT, we’ll usually ship it the next day, unless you’ve chosen a specific date. Orders made over the weekend will be sent out on Monday, unless you’ve picked another day.

Make sure to double-check your order before confirming!

Consumer Rights Directive

If you ordered by phone or online, you have the right to cancel your order and get a full refund, thanks to the Consumer Rights Directive.

To cancel, just contact Customer Service with your order number. You can cancel any time from when you place the order up to 14 days after receiving your items. If your order has multiple items, the 14-day period starts when you get the last one. After cancelling, you have 14 more days to return the items in good condition. If you have any questions, feel free to reach out to Customer Service!

Delivery Information

Deliveries are made Monday to Friday, directly to your door. We don’t set up trees or remove packaging. If there’s a delay, we’ll let you know. If your delivery is refused or cancelled for non-damaged items, we’ll refund you, but you’ll need to cover return shipping costs.

Problem with Your Order?

Let us know right away if anything is broken, missing, or incorrect, and we’ll sort it out for you.

Cancelling Your Order

You can cancel your order up to 14 days after receiving it. Just email or fax us to let us know. If you cancel, you’ll need to cover return shipping, and any special delivery fees won’t be refunded. Make sure items are packed safely for the return!

Return Policy

We want you to be happy with your purchase! If you need to return an item, please do so within 14 days of receiving it. We’ll give you a refund within 14 days after we get the item back or you show proof of postage. If the item is faulty or damaged, we’ll cover the return costs.

Refunds & Exchanges

Refunds will be processed within 14 days. If you want to exchange your item for one of the same or higher value, we won’t charge you for return shipping. If the new item is of lesser value, there will be a small fee.