Help and delivery info

Our team can help before and after ordering. Ask us about your order or delivery. We also answer returns questions and provide product support.

Contact our team

Call 0800 368 8384, free of charge. Lines are open Monday to Friday, 9am to 5pm. We are closed Saturday and Sunday. We can also take your order by phone.

You can use our contact form. We aim to reply within 1 business day.

Before you order

Check your order carefully before confirming it. Our frequently asked questions cover choosing a size. They also explain PE and PVC trees, and pre-lit or unlit trees.

For the Scottish Highlands and offshore islands, contact us for delivery times before ordering.

Light-up decorations from one supplier cannot be delivered to Northern Ireland, the Republic of Ireland or offshore UK addresses. The product page states where this restriction applies.

Delivery basics

Delivery is free. Each product page has a delivery estimate. We send tracking details when your order is dispatched. We contact you if your delivery is delayed.

Deliveries are made Monday to Friday, to your door. We do not set up trees or take away packaging. Read our delivery information for further details.

When your order arrives

Check the box and contents on arrival. Tell us straight away if anything is broken, missing or wrong. Give us your order number and the product code from the box.

For tree assembly instructions, contact us with the tree name or model number. We will email a PDF copy.

For detailed information, read our returns policy and terms and conditions.